Meet Donna Musarella, our People and Culture Manager, and hear what she has to say about the importance of training.
At LUXXE, we have always believed that exceptional service begins long before a guest arrives. It begins with our people — how we support them, how we protect them, and how we invest in their growth.
Training is not a tick-box exercise for us. It is a responsibility, a promise, and a reflection of our values. That is why our Train the Trainer programme sits at the very heart of our People and Culture strategy.
People First, Always
Our people are the foundation of everything we do. They are the ones delivering housekeeping service with care, consistency, and a sense of pride, every single day, at each of our hotels. When we put people first, we create environments where they feel confident, capable, and genuinely supported.
The Train the Trainer programme is designed to empower our leaders and supervisors to do more than just instruct. It prepares them to guide and protect their operational teams with empathy and clarity. Because when our leaders feel confident in their knowledge, our teams feel safe and valued.
Safety Is Not Optional — It Is Essential
In a fast-paced hotel environment, safety must never be assumed. It must be taught, reinforced, and lived every day.
Through Train the Trainer, we ensure our leaders deeply understand safe work practices, correct manual handling, injury prevention, and risk awareness. More importantly, they learn how to communicate safety in a way that is practical, approachable, and human.
Safety training is not just about compliance, it is about care. When we lead with safety, we send a clear message to our teams: your wellbeing matters at LUXXE.
Consistency Builds Confidence
One of the greatest strengths of a structured training programme and our monthly Toolbox Talks, is consistency. Our trainers are aligned in their approach, language, and expectations, ensuring that no matter where our teams are working, they receive the same high standard of guidance and support.
This consistency builds confidence — not only in our people, but also in our clients. They trust LUXXE because they know our teams are trained thoughtfully, thoroughly, and with accountability.
Developing Leaders For A Continuous Training Journey
Train the Trainer is also about leadership development. It helps our leaders understand that training is not just about transferring skills, but about building trust.
Great trainers listen, observe and adapt. They recognise that every team member learns differently and brings their own strengths to the role. By fostering these skills, we are developing leaders who lead with understanding, patience, and professionalism.
Training does not end after induction. At LUXXE, we view learning as an ongoing journey — one that evolves alongside our people, our industry, and our standards.
Through continuous coaching, refresher training, and open communication, we ensure our teams feel supported at every stage of their career with us. This approach strengthens engagement, reduces risk, and creates pathways for growth and progression.
At LUXXE, we know:
- When we invest in training, we invest in people.
- When we prioritise safety, we build trust.
- When we empower our leaders, we elevate our entire organisation.
Train the Trainer is not just a programme — it is a reflection of who we are at LUXXE. A business that leads with care, protects its people, and believes that excellence is achieved through knowledge, compassion, and strong leadership.