WHY LUXXE
Service Delivery
Our service delivery methodology can be outlined simply
Establish the immediate needs of our clients and provide flexible solutions:
Fully Outsourced Model
- Full transition of existing team
- Complete start-up recruitment for new build projects
- Flexibility of competitive hourly rates
- Full training of staff prior to starting at your hotel
- Deliver what we promise through a team that has been trained in the LUXXE guest service philosophies
- Offer initial financial benefits and continuous improvement incentives back to our clients
- Elevate the reputation of the hotel through exceptional quality standards that are backed by the LUXXE quality guarantee
The LUXXE Touch
It is the quality of our people and their commitment to exceptional service delivery that drives our ongoing success. To maintain those high standards, LUXXE has developed comprehensive training programs for all staff members. Through these, they gain understanding of the fundamentals of hospitality and gracious service, adding that extra LUXXE touch for an enhanced guest experience.
Continuity & Consistency of Service
Premium Service Delivery
Our highly-trained staff provide exceptional service across various hotel departments.
Comprehensive Training
LUXXE offers extensive guest service training to ensure high service standards.
People Investment
We believe in nurturing the growth and development of our team.
Established Reputation
Since 2015, we have built a sound reputation for our exceptional service standards.
Client Experience
Our focus is on delivering a seamless and polished client experience.
Cost Savings
We guarantee cost savings through the systems, procedures and infrastructure that LUXXE has created which improves the efficiency and performance of staff.
Specialisation
Outsourcing a service to LUXXE will increase the expertise and quality of the service delivered as we will provide specific training programs for the team members carrying out these tasks.
Risk Mitigation
You need not worry about controlling wage costs, or dealing with potential workers’ compensation claims, or time-consuming return-to-work plans.
Efficiency
Outsourcing to LUXXE gives you the freedom to concentrate on core business matters and not be distracted by daily operational matters.
Reduction of Overheads
By outsourcing parts of your workforce you save time on business functions such as sourcing, recruiting and interviewing, as well as save on payroll-related costs. This can be combined with the complete management of back-of-house functions such as linen control, stock control and lost property.
Budgeting & Headcount Reduction
You can carry out better budgeting as our pricing is fixed and any overages are the responsibility of LUXXE. Premiums are also based on a percentage of overall payroll costs, so as you continue to outsource, your overall premium amount will reduce.
Flexibility
Varying occupancy levels need not be a concern anymore as you only pay on a per-room-cleaned basis. This flexibility also allows you to request additional labour provision across other departments to cover annual leave requirements of the permanent in-house workforce.
Quality
Whether your preference is to outsource some roles within a department, or to fully outsource the entire department, consistency of quality is assured as we make it our business to thoroughly understand your hotel’s brand standards as well as the service expectations that your guests have. This will be driven by our knowledgeable and quality-focused housekeeping management team which has more than 75 years of combined experience.
Our services
We provide a number of roles across many departments in the hotel industry
• Housekeeping Supervisors & Managers
• Room Attendants
• Office Coordinators
• Valet / Linen runners
• Minibar Servicing
• Laundry Attendants
• Public Area Cleaners
